Voway · PEACEFULPLAY
Refund & cancellation policy
This policy explains immediate digital delivery, withdrawal rights, and remedies when something is wrong.
Version 2026-08-22 · Effective 22 August 2026Immediate performance
At checkout you separately request that Voway begin providing the personalized digital service immediately. You also acknowledge that, once the service has been fully performed, the statutory withdrawal right may be lost where the law allows. The acknowledgement is recorded with the policy version and order.
Before fulfilment
If payment is cancelled or fails before Voway fulfils the order, no invitation is created and no completed charge should remain. Contact us promptly if a pending charge does not clear normally.
Faulty or missing service
The immediate-performance acknowledgement does not remove mandatory remedies. If an invitation is not supplied, materially differs from what was agreed, or cannot be brought into conformity within a reasonable time, you may be entitled to correction, a proportionate price reduction, or refund under applicable law.
How to request help
For product or fulfilment problems, email hello@voway.eu with the order number, purchase email, and a clear description. For payment or transaction support, customers may also contact Link support from their Stripe receipt or Link account. Under Managed Payments, Stripe may issue refunds under its terms, including within 60 days in certain cases. Refunds return to the original payment method; bank processing time varies.